Shippo Integration

Shippo gives MemberZone access to discounted, multi-carrier shipping rates (USPS, UPS, FedEx, and 50+ others), label printing, and tracking updates. Shippo is the right choice when you want broad carrier coverage. If you ship alcohol and need state-by-state compliance, adult signature and temperature-controlled options handled for you, use Vinoshipper instead, or both.

Shippo is a business-wide integration: "One Shippo connection covers all of your locations."

The Shippo page lives at Settings > Integrations > Shippo.

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What Shippo Enables

• Live rates from 50+ carriers, calculated from your shipping origin, the destination address, and the package.
• Carrier discounts on USPS, UPS, and FedEx through Shippo's negotiated pricing.
• Label printing for your orders, one at a time or in bulk from a fulfillment run.
• Live tracking - as packages move through the carrier network, Shippo tells MemberZone and each order's tracking status updates.
• Compliance-ready - carrier-level adult-signature and alcohol options where the carrier supports them, set per shipment from what's in it (see Alcohol and Adult Signature).
• Live checkout quotes - store orders on Cover Up To or Customer Pays shipping to a Shippo state get a live carrier price at checkout.

For the label workflow, see Fulfillment Cycles. For shipping speeds and costs on your tiers and store, see Shipping Configuration.

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Connecting Shippo

When Shippo isn't connected, the page is titled Connect Shippo ("Print labels and pull live carrier rates.") with a Docs link.

1. In the API token panel (Paste your Shippo key), paste your token into the field (placeholder shippo_live_…).
2. Click Connect Shippo. It's disabled until the field has a value and reads "Connecting…" while it works. MemberZone checks the token with Shippo before saving it.
3. On success you see "Shippo connected successfully" and the page switches to the connected view.

Beside it, Where this applies explains that Shippo prints labels and pulls live carrier rates for every location in your business, with the highlights 50+ carriers, Carrier discounts, Live tracking and Compliance-ready. No Shippo account yet? Click Create Shippo account.

Where to find your API token

1. Sign in to Shippo.
2. Open Settings > API (the page also links to Shippo Settings).
3. Generate a token, or copy your existing live token.
4. Paste it into MemberZone and click Connect Shippo.

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Connected View

Once Shippo is linked, the page header reads Shippo, with a Learn more button and a status badge showing the connection's status and that it is business-wide.

The side panel shows:

Field	Description
API token	Masked. To use a different token, remove the integration and connect again with it.
Connected since	The date the integration was connected, on your business's calendar.

If a recent Shippo call failed, an error alert shows the message above the Connection panel.

The Connection panel ("Open Shippo to manage your account, or remove the connection to disconnect label printing and carrier rates.") has two buttons:

• Open Shippo - opens apps.goshippo.com in a new tab.
• Remove integration - see Removing Shippo.

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Day-to-Day Use

Once Shippo is connected, MemberZone uses it wherever Shippo is the carrier: your Default carrier, or the carrier for a state under Carrier by state on Settings > Shipping & Compliance.

• Store checkout quotes - for a store order on Cover Up To or Customer Pays shipping, checkout asks Shippo for a live rate per speed once the address is in, and the customer's share is charged with the order. Shippo rates standard boxes (physical items only, about 3 lb each, in 2, 3, 6 or 12 item boxes) from your default shipping origin; a larger order is several boxes, and a service is offered only if every box has it. Free and Flat Rate don't use a quote. Club, membership and program shipments are never quoted; their shipping is charged from the label as before. See Live Shipping Quotes for Store Orders.
• Label printing - print a label from an order's sidebar or in bulk for a run. The label file is fetched from Shippo and stored with the order. A store order charged a live quote is labeled with the service the customer paid for while Shippo still offers it.
• Tracking - once a label exists, Shippo sends tracking updates and the latest carrier event shows on the order.

Alcohol and Adult Signature

MemberZone sets Shippo's alcohol and signature options on each quote and label from what is actually shipping:

• Alcohol is declared only when at least one item marked as alcohol is in the shipment.
• An adult signature is required when any alcohol item ships, when your business sells age-restricted goods (wineries, wine bars, breweries, cideries, meaderies, distilleries, cigar lounges and cannabis dispensaries), or when the order's tier requires age verification.

So a bakery or coffee roaster ships as an ordinary parcel, a cigar lounge gets an adult signature without an alcohol declaration, and a winery shipping wine gets both. Fees, tickets and other virtual items never add a box or block a label.

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Troubleshooting

Symptom	What to check
Error alert on the Shippo page	Read the message. Most failures come from a rotated token, a Shippo plan limit, or an invalid origin address.
No rates returned for a destination	Check that the state is in States you ship to and that your default shipping origin has a valid address. See Shipping Configuration.
Checkout shows "At fulfillment" or "Up to $X covered" instead of a price	No live quote was possible: the address isn't complete yet, the state ships through another provider or manually, the cart has nothing physical, or Shippo returned no rate for that speed. The customer's share is then charged from the label when the order ships.
Label printing fails	Confirm every item in the order has shipping enabled and a weight. Shippo rejects label requests with missing parcel data.
Tracking stuck on "Pre-transit"	The carrier hasn't scanned the package yet. MemberZone updates as soon as Shippo reports the first scan.
I rotated my Shippo token	Remove the integration and connect again with the new token.

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Removing Shippo

Click Remove integration and confirm in Remove Shippo integration ("This removes the stored credentials and disconnects Shippo webhooks. You can reconnect anytime with new credentials.").

After removal:

• Label printing and live rates through Shippo stop.
• Existing labels and tracking stay on each order.
• Reconnecting later means pasting your API token again.

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See also

• Integrations
• Vinoshipper Integration (alcohol shipping compliance)
• Shipping Configuration
• Fulfillment Cycles