Orders & Purchases

This guide covers how to view, track, and manage your orders in MemberZone - including club fulfillment orders and enrollment orders.

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Viewing Your Orders

1. Click Orders in the top tabs (the bottom bar on a phone).
2. The Orders page opens with the subtitle "View your purchase history".
3. Your orders are listed as cards, newest first. Each order card shows:
   • The business logo (or a package icon if none)
   • Business name
   • Order date
   • Status badge on the right (e.g., Confirmed, Fulfilled, Cancelled)
   • If it was a Club Enrollment order: a sparkle icon with "Club Enrollment - [Club Name]"
   • If a member reward discount was applied: a green note "Saved $X.XX with member reward"
   • Total price, item count, and fulfillment info (Pickup location name or Shipping city/state)
4. Click any order card to open its detail page.

Pagination

If you have many orders, pagination controls appear in a sticky footer at the bottom:

• Shows "Showing 1-20 of [total] orders"
• Previous and Next buttons to navigate pages
• "Page [N] of [total]" in the center

Empty State

If you haven't placed any orders yet, you'll see: "No orders yet - Your orders will appear here once you make a purchase." with an Explore button.

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Order Detail Page

Clicking an order opens its detail page. Here's what you'll see:

Header

At the top:

• Title: "Order Details"
• The business name, "Placed [date]"
• Your order ID in monospace font
• A status badge (e.g., Confirmed, Fulfilled, Ready for Pickup)
• A All Orders link (top-right) with a back arrow to return to the orders list

Status Banner

A colored banner at the top indicates your order status:

Status	Banner Color	Heading	Message
Confirmed	Green	Order Confirmed	"Your order has been placed and payment processed successfully."
Fulfilled (Shipped)	Green	Order Fulfilled	"Your order has been shipped."
Fulfilled (Pickup)	Green	Order Fulfilled	"Your order has been picked up."
Ready for Pickup	Indigo/Blue	Ready for Pickup	"Your order is ready! Visit the store to pick it up."
Ready for Shipping	Indigo/Blue	Ready for Shipping	"Your order is being prepared for shipment."
Cancelled	Red	Order Cancelled	"This order has been cancelled."
Payment Failed	Red	Payment Failed	"There was an issue with payment for this order. Please update your payment method and retry." with a Go to Billing button.
Processing	Yellow	Processing	"Your order is being processed."

Club Enrollment Badge

If the order was created when you joined a club, a wine-colored banner appears: "Club Enrollment Order" - "This was your initial purchase to join [Club Name]."

Items Section

A white card shows all items in your order:

• Header: "Items ([count])"
• Each item shows:
  • Item name
  • Quantity × price (with strikethrough original price if discounted)
  • Line total on the right
• Below the items, a pricing summary in a gray footer area:
  • Subtotal
  • Tax lines (e.g., "State Tax", "County Tax") if applicable
  • Service Fee (if the business charges one)
  • Member discount in green (if a reward was applied, shown as "−$X.XX")
  • Total (bold, with a line separator)
  • Payment status (e.g., "Charged", "Processing", "Refunded")

Pickup or Shipping Details

A white card below the items shows either:

For Pickup Orders:

• Heading: "Pickup Details"
• Pickup location name
• Location address
• Note: "You'll receive a notification when your order is ready for pickup."

For Shipping Orders:

• Heading: "Shipping Details"
• Shipping address (street, city, state, ZIP)
• If tracking information is available:
  • "Tracking Information" subheading
  • Carrier name and tracking number
  • If a tracking URL is available, the tracking number is a clickable link that opens in a new tab

Converting Between Pickup and Shipping

If your order is eligible, you'll see a "Convert to Shipping" or "Convert to Pickup" button (with a swap icon) in the Pickup/Shipping Details card:

1. Click the Convert to [Shipping/Pickup] button.
2. The Change delivery panel opens:
   • Converting to Shipping: An inline address form appears. Fill in your street, apartment (optional), city, state, and ZIP code.
   • Converting to Pickup: If one pickup location exists, it's shown automatically. If multiple locations exist, a picker appears: "Select your pickup location."
3. Click Confirm Change to convert, or Cancel to go back.
4. A success message appears: "Order converted to shipping" or "Order converted to pickup."

Order Notes

If the business added notes to your order, they appear in a card titled "Order Notes".

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Cancelling an Order

You can cancel an order if it's in Confirmed status and it's not a club enrollment order:

1. At the bottom of the order detail page, you'll see a full-width button with a red X icon: Cancel Order.
2. Click Cancel Order.
3. A dialog titled "Cancel Order" opens: "Are you sure you want to cancel your order from [Business Name]? This action cannot be undone and you will receive a refund."
4. Choose one:
   • Keep Order - closes the dialog, no changes.
   • Cancel Order (red/destructive button) - cancels the order. A success message "Order cancelled successfully" appears, and the status badge changes to Cancelled.

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Order Status Meanings

Status	What It Means
Processing	Your order is being prepared
Confirmed	Payment processed, order confirmed
Ready for Pickup	Your order is packed and waiting at the pickup location
Ready for Shipping	Your order is being prepared for shipment
Fulfilled	Shipped or picked up - order complete
Cancelled	Order was cancelled (you'll receive a refund)
Payment Failed	There was a problem with your payment - update your card in Wallet

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Tips

• Enrollment orders cannot be cancelled from the member portal. If you need to cancel a club enrollment, please contact the winery directly.
• Track your shipments by clicking the tracking number link in the Shipping Details section.
• Payment issues? If you see a Payment Failed status, click the Go to Billing button in the banner to update your payment method.