Selections & Releases

This guide covers how to make your selections when your club, membership or program uses Customer Choice, meaning you get to pick the items you'd like! It also covers viewing and making selections for releases.

The pages below use your business's own words, so you may see bottles, bags or shares, and club, membership or program, depending on where you're a member.

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Customer Choice Selection (Subscriptions)

When a new cycle opens and your subscription uses Customer Choice, you'll receive a notification (email) with a link to your selection page. You can also get there from the app:

1. Click My Clubs (or My Memberships or My Programs) in the top tabs.
2. Click the membership card with a pending selection.
3. On the Membership Detail page, look in the Fulfillment History section for the current cycle.
4. Click the link or button to open your selection page.

What You'll See on the Selection Page

The selection page has the title "Make Your Selection" at the top left. Here's the full layout:

Header area (top of page):

• Page title: "Make Your Selection"
• Below the title: a link to the business name and a link to your membership
• Subtitle text: "Your program has pre-selected [N] items for you. You can adjust quantities or add more items below." (with your business's word for items)

Countdown timer badge (top-right corner):

• A yellow badge with a clock icon showing the time remaining (e.g., "6d 23h 12m")
• Hover over it to see the tooltip: "If you don't make a selection by the deadline, your pre-selected items will be automatically confirmed."

Minimum selection banner (if applicable):

• A blue banner appears below the header if your membership requires a minimum number of items.
• Text: "Minimum Selection Required" - "You must select at least [N] items for this program."

Search bar:

• A search field with a magnifying glass icon and placeholder text "Search [items] by name..."
• Type to filter the list in real time.
• A Clear button (X icon) appears when you've typed something.

Item cards:

• Pre-selected items appear first, highlighted with a green border.
• Each card shows:
  • The item's image (or a placeholder icon)
  • The item's name
  • Price per item (with strikethrough original price if discounted)
  • "per item" label
  • Quantity controls: a - button, the current quantity number, and a + button
• If an item has limited stock, hitting the maximum shows a red error: "Maximum [N] available"
• Pre-selected items start with the business's suggested quantity already set.
• Additional available items appear below the pre-selected items with the same card format.

Sticky footer (bottom of screen):

• The footer stays fixed at the bottom of the screen as you scroll.
• Left side: Shows pricing info:
  • If your selection total exceeds your subscription price, it shows "Estimated Additional: $XX.XX" with an overage breakdown
  • If no overage, the footer is centered on the button
• Right side / Center: The confirmation button:
  • Before selecting any items: "Select" (disabled)
  • After selecting items: "Confirm [N] items" (e.g., "Confirm 6 items")
  • If minimum not met: button is disabled
  • While submitting: "Submitting..." with a spinner

How to Make Your Selection

1. Review the pre-selected items (green-bordered cards at the top). Adjust quantities using the + and - buttons.
2. Scroll down to browse additional available items. Add any you'd like with the + button.
3. Use the search bar to find a specific item by name.
4. Watch the sticky footer at the bottom: it updates in real time with your selection count and any additional charges.
5. When you're happy with your selection, tap "Confirm [N] items" in the sticky footer.
6. A success message appears: "Your selection has been confirmed and payment processed!"

After Confirming Your Selection

Once confirmed, the page changes to a confirmation view showing:

• A green checkmark icon with the heading "Selection Confirmed!"
• A subtitle: "Your selection has been finalized for this order."
• A card titled "Your Selected [Items]" listing each item with its quantity.
• A "What's Next?" card with status-appropriate messages:
  • "Your selection has been confirmed and payment has been processed"
  • "The business will prepare your order and contact you when it's ready"
  • "You'll receive a notification when your items are ready for [pickup/shipping]"
• If there was an overage charge: a "Premium selections charge" box with the overage, any fees, and total charged.
• A Payment Summary section with subtotal, tax, fees, and total.
• Shipping or pickup information (depending on your fulfillment method).
• A Back to Program button at the bottom.

Payment Failed During Selection

If your payment fails when you confirm:

• If you're still within the selection deadline, an amber warning banner appears: "Payment Failed - You Can Still Adjust Your Selection". You can adjust your selections to reduce the overage, or click Update Payment Method to fix your card.
• If the deadline has passed, you'll see a red screen: "Payment Failed - There was an issue processing your payment for this selection. The selection window has now passed and we were unable to confirm your order. Please contact the program to discuss your order and resolve this issue." with a Back to Program button.

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Release Selection

Releases work similarly but are tied to specific releases rather than recurring cycles:

1. Click My Clubs (or My Memberships or My Programs) in the top tabs.
2. Click your release membership card.
3. On the Membership Detail page, look for the release with a "Select" or "Make Your Selection" button in the release history.
4. Click it to open the release selection page.

Release Detail Page

Between the membership and the selection screen, each release also has its own release detail page at /member/memberships/[id]/releases/[releaseId]. You can reach it by clicking the release name (rather than "Make Your Selection") in your release history. The detail page shows:

• The release name, description, and key dates (open, selection cutoff, charge date)
• Your current order status (Pending Choice, Confirmed, Charged, Ready, Fulfilled, etc.)
• Your selected items as an order-style breakdown with prices, taxes, and fees
• A Skip this release button (in the business's word for a release) if skips are still allowed and you have skips remaining. It opens a panel: "You will not receive this release and any reserved inventory will be released. This action cannot be undone." Optionally pick a Reason for skipping, then confirm.
• A Make Your Selection / Edit Selection button if the selection window is still open
• A Retry Payment button if the charge for this release failed (more on this below)

Release Selection Page Layout

The layout is similar to the subscription Customer Choice page with these differences:

• The title is "Make Your Selection" with a back arrow linking to the release detail page.
• A countdown timer badge appears in the top-right if there's a deadline.
• The footer shows "Estimated Pre-Tax / Fees Total: $XX.XX" instead of an overage, since releases charge per item (no recurring subscription price).
• The confirmation button reads "Confirm [N] items" just like the subscription version.

After Confirming a Release Selection

The confirmation view shows "Selection Confirmed!" with:

• Your selected items and quantities
• The estimated total
• A Payment Summary section
• Shipping or pickup information
• A Back to Program button

Release Payment Retry

If the charge for a release fails (expired card, insufficient funds, etc.), you'll receive a "Payment Failed" email with a retry link. Clicking it brings you to the Release Payment Retry page (/member/memberships/[id]/release-payment-retry?releaseId=[releaseId]):

• An order-style breakdown of the items the business picked or you selected
• Your saved payment methods on file with a default selected
• A note explaining whether the failure is recoverable (most card declines are; fraud blocks are not)
• A Retry Payment button

You can also reach this page from Wallet or the release detail page if a retry is needed. After a successful retry, you're redirected back to the release detail page and the release proceeds to fulfillment normally.

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Selection Deadlines and Time Zones

Dates on these pages are the business's dates, in the business's time zone, not your device's. A selection deadline always shows its time and the zone it closes in, so you know exactly when it ends even if you live somewhere else:

• On the release detail page and your membership's release history it reads like "October 15, 11:59 PM PDT".
• In the release-opened, selection reminder and Customer Choice emails it reads like "Oct 15, 11:59 PM PT".

When a business picks a deadline day, selections stay open until 11:59 PM that day where the business is. The countdown timer counts down to that same moment.

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Locked Items (Exact Set)

Some memberships don't offer Customer Choice: the business chooses your items for you. In this case:

• Your selection page shows a summary view with the heading "Order Confirmed!" or "[Items]" listing the items and quantities chosen for you.
• No + / - buttons appear since the selection is fixed.
• The page displays the same status progression as Customer Choice (Confirmed, then Ready for Pickup or Shipping, then Fulfilled).

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Selection Status Progression

After you confirm your selection, the status moves through these stages:

Status	What It Means	What You See
Pending Choice	Waiting for you to select items	Selection page with item cards
Confirmed	Selection locked in, payment processed	Green checkmark, "Selection Confirmed!"
Ready for Pickup	Your order is packed and waiting	"Ready for Pickup!" with pickup info
Ready for Shipping	Your order is being prepared to ship	"Ready for Shipping!"
Fulfilled	Shipped or picked up	"Order Complete!"
Payment Failed	Payment issue	Warning banner or error screen

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Tips

• Don't wait until the last minute! The countdown timer shows exactly how long you have. If the deadline passes without a selection, your pre-selected items are automatically confirmed.
• Watch your total. If you pick more expensive items or add more of them, the overage amount shows in the sticky footer so there are no surprises.
• Search is your friend. Use the search bar to quickly find a specific item rather than scrolling through the full list.

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One-Click Sign-In from Release Emails

The release-opened email and selection reminder email from your business can include a one-click sign-in link unique to you. Clicking the link signs you in to MemberZone and drops you directly on the right page, usually the selection page for that release. The link is valid for 30 days and works on repeat clicks, so you can come back to edit your selection (until the cutoff) without remembering your password.

If you click an older email link after the release is closed, the link still signs you in but lands you on the release detail page where you can see your final selection.